Rick's Tobacco & Vape shop

It's sad that the vape shops seem to have moved from a community environment that the people working in the shops actually cared about their customers and had knowledge to a place that the employees know absolutely nothing about their products and act annoyed if you have questions or want help picking a juice. The experience I just had here... Was downright offensive. I walk in and the guy working was on the phone. He had no interest in helping me what so ever. He just kept on with his phone conversation that was obviously personal, even though I couldn't understand the language he was speaking. I asked for a flavor and he seemed annoyed to have to look at all. He only checked one brand and when he couldn't find it, he literally walked away from me without saying a word just continuing his phone conversation leaving me standing there wondering what is going on. I figured he was just trying to wrap up the phone call to help me but he had no intent on helping me any further or discontinuing his phone call. I literally had to stare at him and ask him so what's going on and he said I don't have it and continued on his phone call ignoring me completely. I don't know how businesses stay in business when they function like this. They definitely won't get any dollars for me at any point in the future. I would avoid the shop they don't care whatsoever about their employees or helping them. They have absolutely no knowledge of the products they carry. It was offensive how rude this dude was. If you don't know about the products in a vape shop, intimately, then you shouldn't work in a vape shop. And the owners of these places that don't care and have no knowledge need to stop hiring their family just to give them a job that they could care less about doing or knowing anything about it or taking pride in anything at all. If you rude to your customers then you'll have no customers. Now you have one less. There's many other options I don't need to go to your store.

From the moment I walked in, I was greeted warmly and felt at home. Although it’s a newer shop – I have to say that this looks like one of the most fully stocked tobacco shops in the Twin Cities. If you get a chance (and of course if you’re of age and looking for anything that the shop might offer) I suggest you check it out! I will definitely be back to fulfill my vape, smoke, etc. needs. Thank you for the warm welcome! And best of luck with business!

Awesome shop. Friendly staff. The selection is second to none. If you wanted some glass, this is the place to go. Check it out in the photos.

I bought two elf bars here yesterday and when I opened them, they were clearly fake. They tasted terrible, the coloring was off and the font was different. This is dangerous and I wasted over $40. In my picture, the real one is on the bottom.

Bought this E-pen product. It has a defective charger. Ahmed was the "manager" helping me out. This product is new never used because of the defect. Tired to exchange for a working product but was denied because Ahmed said in his whole career he has never had that happened. I then asked how this product works and he said he doesn't know........ Very experienced worker. So he said I cannot exchange because it didn't return to the store within 48 hrs. I then told you I came Tuesday at 9:48pm, close to closing time. Within my "48" hr limit, and denied me an exchange. He also said I have to fix it. And the best he could do is sell me another one at a discounted price but I have to pay for it first. Thought this place would be great because of good reviews, but clearly the "manager" is just on a whole another level.